Privacy Policy
Introduction
Prime Backyard Supplies (“we,” “us,” or “our”) is operated by Elevatespot Pte Ltd, a company registered in Singapore. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at primebackyardsupplies.com and make purchases from our online store.
By using our website, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information You Provide
When you interact with our website, we may collect:
- Contact Information: Name, email address, phone number
- Shipping Information: Delivery address
- Billing Information: Billing address, payment method details
- Account Information: Username, password (if you create an account)
- Communication Data: Messages you send us via contact forms or email
Information Collected Automatically
When you browse our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Information: Pages viewed, products browsed, time spent on pages, referring website
- Location Information: General geographic location based on IP address
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged into your account
- Remember items in your shopping cart
- Understand how you use our website (analytics)
- Deliver relevant marketing content
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
How We Use Your Information
We use the information we collect to:
| Purpose | Description |
|---|---|
| Process Orders | Fulfill purchases, process payments, arrange shipping |
| Customer Service | Respond to inquiries, resolve issues, provide support |
| Order Updates | Send order confirmations, shipping notifications, delivery updates |
| Marketing | Send newsletters, promotional offers, and product recommendations (with your consent) |
| Improve Our Website | Analyze usage patterns, optimize user experience, fix technical issues |
| Fraud Prevention | Detect and prevent fraudulent transactions |
| Legal Compliance | Comply with applicable laws and regulations |
How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers
| Provider Type | Purpose |
|---|---|
| Payment Processors | Stripe, PayPal, Visa – to securely process payments |
| Shipping Carriers | To deliver your orders |
| Fulfillment Partners | To process and ship orders on our behalf |
| Email Services | To send transactional and marketing emails |
| Analytics Providers | Google Analytics – to understand website usage |
Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations, court orders, or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Order data is retained for 7 years for tax and accounting purposes.
Marketing preferences are retained until you unsubscribe.
Account data is retained until you request deletion.
Data Security
We implement appropriate security measures to protect your information, including:
- SSL Encryption: All data transmitted between your browser and our website is encrypted
- Secure Payment Processing: Payment information is processed through PCI-compliant providers (Stripe, PayPal)
- Access Controls: Personal data access is limited to authorized personnel only
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights:
All Customers
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Opt-Out: Unsubscribe from marketing communications at any time
California Residents (CCPA/CPRA)
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
European Residents (GDPR)
- Access, correct, or delete your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at support@primebackyardsupplies.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
International Data Transfers
Prime Backyard Supplies is operated by Elevatespot Pte Ltd in Singapore. If you are accessing our website from outside Singapore, please be aware that your information may be transferred to, stored, and processed in Singapore and the United States, where our service providers operate.
By using our website, you consent to the transfer of your information to these countries, which may have different data protection laws than your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the “Last Updated” date above
- Sending an email notification (for significant changes)
We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Prime Backyard Supplies
Operated by Elevatespot Pte Ltd
Email: support@primebackyardsupplies.com
We will respond to your inquiry within 3 business days.